ATM data contains the immense potential for the banks to enhance their revenues by streamlining the processes and enhancing customer service.
FREMONT, CA: The growth of digital transaction channels has transformed the banking sector by sparking a new opportunity for ATM. Today’s ATMs enable secure, enhanced customer experience and offer increased revenues for banks. Also, there are huge nuggets of business insights banks can gain from ATM transaction data. An ATM network is a perennial source of data. As ATM data increases, the number of applications surrounding this data will also increase.
Information like transaction types, transaction fees, and dollar amounts can be utilized to enhance ATM placement decisions and provide an accura
te breakdown of profitability by device segments, fleet level, and individual cashpoints. This data can also be used to showcase information such as currently available cash positions for every ATM, replenishment transaction dates and amounts, and unravel opportunities for cross-selling and personalized marketing campaigns. With the potential to collect real-time ATM transactional data, financial institutions can obtain proprietary insights into consumer or card trends and utilize these reports to improve banking service.
Each transaction in the ATM network possesses information about how networks and applications are affecting performance, what the customer is experiencing, and what is the business revenue of each ATM transaction. Such data reveal details like the geographic location, ATM terminal ID, and transaction status. ATM data contains invaluable information, including transaction type and amount, which has great value when it comes to accelerating problem isolation, offering improved customer experience, and assessing channel profitability.
Real-time monitoring of ATM data and analytics capabilities make it simple and affordable for banks to access a centralized inventory of rich business intelligence, providing significant opportunity to reduce support costs, enhance customer experience, and make the bank’s ATM channel more profitable.