Mary B. Cowan, President
Since 1970, NCS has been the industry leader throughout the U.S. and Canada in collections, mechanic’s liens, and UCC filings. “We eliminate the obstacles and challenges credit departments face. With our vast experience and industry leading insights, we have developed and refined a wide breadth of products and services to meet your specific business needs. Whether you need a single service or a customized program, NCS is ready to be your full-service provider,” explains Mary B. Cowan, the President of NCS.
According to Mary, one of the greatest hurdles for credit professionals is lack of time to manage complex manual credit processes. Another challenge, especially right now, is the stretching of payments, making already long payment cycles, even longer. Payment terms are being dictated more by the client and not the vendor. As such, it is becoming harder for credit professionals to walk the fine line between protecting their cash and maintaining the customer. “Credit departments come in all shapes and sizes. That’s why we operate on a one-size-fits-one basis,” mentions Mary. NCS collaborates with clients to devise the best tools, integrate them into businesses workflows, and make sure they’re secure, efficient, and easy to use. More importantly, NCS provides support throughout the entire process.
NCS assists with proactively securing receivables through the UCC and Mechanic’s Lien processes. Then, if recovering payment becomes a challenge, NCS provides collection services; ultimately covering its clients throughout their AR life cycle. Whether clients are working directly off a proprietary spreadsheet or are ready to connect with NCS’ robust, customizable API offerings, the company ensures its tools deliver maximum performance and efficiency. They integrate with the clients’ team by leveraging flat files, Excel (.xlsx) or .csv files, Rest APIs, Web APIs. NCS minimizes clients’ workload by pairing APIs with strategic SOPs.
Credit departments come in all shapes and sizes. That’s why we operate on a one-size-fits-one basis
APIs eliminate data entry tasks, which save a lot of time. “We want our clients to benefit from our technology and expertise. We provide clients a convenient way to proactively protect their payment rights and easily manage projects throughout the lifecycle,” states Mary.
NCS also helps clients in establishing preferences and thresholds and creating a feed direct from their ERP to NCS Online Services. When a credit line or a contract amount reaches a pre-determined threshold, the company’s API triggers action, through which clients can either file a UCC or serve the preliminary notice. Conversely, if the account is paid in full the clients’ ERP system signals NCS to close out the project or initiate a termination—it’s a hands-off approach. “As a team of experts, our focus is secured transactions. If your customer doesn’t pay, we leverage your secured transaction in the commercial collection process,” adds Mary.
Through its comprehensive services, NCS has helped many clients over the years. For example, the company partnered with a national material supplier to streamline their preliminary notice and mechanic’s lien process. With NCS’ technology advancements powered by industry experts, this supplier was able to improve overall efficiency while securing their right to get paid. To be more precise, the supplier saved 60 hours per week and saw a significant increase in employee productivity and a reduction in their costs by as much as $50,000 annually.
Backed by the prowess of many such instances of client success, NCS is heading toward a promising future. As the next steps, it will be innovating new functions even further. This will include AI (artificial intelligence), ML (machine learning), RPA (robotics process automation), Risk Rating, and Blockchain. Further, NCS will aim for continued growth, including a careful eye on its next acquisition. “The post-COVID economic conditions have been tumultuous, but it’s going to end. The cash infusions are going to stop and unfortunately businesses aren’t going to survive. I recommend the industry not fall for this false sense of security. We are going to see an uptick in bankruptcies and unsecured creditors are going to take a major hit. You need to ensure you are a secured creditor now, don’t wait - file UCCs, serve the preliminary notices, ensure your leverage is in place,” concludes Mary.