FREMONT, CA: U.S. Cellular, one of the wireless carriers, expands its agreement with Amdocs, a provider of customer experience solutions to manage the business and operational support systems (B/OSS) operations.
The five years managed service contract covers key areas of B/OSS that includes service activation, customer care, retail interaction and billing services for both business and retail customers. It offers 24/7 system support, tier2 services and application support as well as manage U.S. Cellular’s billing operations for pre- and postpaid customers, spanning 3G and 4G (LTE) networks in some areas.
“This agreement with Amdocs is expected to provide us with improved operating efficiencies as well as enhanced system support capabilities that further enable our goal of delivering a superior customer experience,” says John Cregier, vice president of information technology, U.S. Cellular.
Amdocs OSS delivers resource inventory, network rollout, service fulfillment and customer network experience. Resource inventory provides a platform to replace and improve legacy OSS. It supports network and IT technologies, devices and services from both a physical and logical respective.
Amdocs network rollout provides complete toolkit of the common design processes and eliminates network planning and design work. Service fulfillment offers new services to customers at low-cost. Customer network experience is the key differentiator for service providers that monitor and assess end user quality of experience.